We build Customer Experience teams from the ground up.
Get set up to scale, same as Shoedazzle, Thrive Causemetics, Thrive Market and Your Super.
VISION
Don't grow your expenses at the same rate as your revenue.
You'll only know how challenging it is to build a customer service department from the ground up if you've done it before. Otherwise, you'll think it's simple.
Leaving your Customer Experience Strategy to chance is for sure a recipe for disaster. High titled executives cost a ton, but we want to give you the results of the strategic thinking of an experienced leader on a start up budget.
SERVICES
Have your Customer Service function, processes and systems engineered by the CX leader responsible for scaling Thrive Market, Thrive Causemetics, Your Super, Dixxon and Ilia Beauty.
GUIDANCE
Do the work on your own, but get the guidance you need to set up a customer experience team that scales.
Meet up twice a month and enjoy unlimited access for strategic guidance in between. We include a few hours to execute for you each month, but the goal of this engagement is to keep the pricing low.
PARTNERSHIP
Let's work together to get your Customer Experience team set up. This engagement includes more hours for execution and weekly meetings. For sure, you can message any time to get recommendations and feedback. This option is best for teams when there's a CX leader already in place, who just needs strategic guidance and an extra hand.
EXECUTION
Hand off your complete Customer Experience implementation with our PowerhouseCX In Training Program. We will work together for a full 12 weeks and lay the foundation for a customer experience program that will scale. This option includes Zendesk implementation, people strategy and budget and we even take the guess work out of setting up policies and processes.
WHY THE WORKFORCE PRO
Our founder builds CX for scale. It's your turn now!
Ty Givens is the founder and CEO of The Workforce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Shoedazzle, Thrive Market, Thrive Causemetics, The Detox Market and Ilia Beauty to name a few.
Givens is known for her ability to save client’s millions in revenue, improve customer wait times by over 90% and increase productivity by over 50%.
She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
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INDUSTRY
Our
Partners
We want to be your partner when it comes to setting up your Customer Experience. This means we will introduce you to our partners when the time is right. Let us know if you'd like an intro. We will make sure your requirements get translated into actionable results... and yes, we will help you talk pricing.
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CUSTOMER INTERACTIONS
QUALITY
ASSURANCE
RETURNS
TRAINING