SUPPORT
Our founder, Ty Givens is committed to shifting customer experience teams from cost centers to a profit centers. One way to do that is to help companies build CX teams that scale. We know that it's expensive to hire Directors and VPs out the gate, so don't do that... but give your new CX leader an opportunity to be successful in their role.
The truth is, you're not going to trust their judgement right away, because you know they're new to this. But you will trust Ty's judgment. With 20+ years in building and scaling teams, plus getting some of the fastest growing startups ready for scale, you are for sure in good hands.
LOCATION
Remote
ENGAGEMENT TYPE
Monthly Retainer
What's included?
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Zendesk issues with your current configuration.
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Customer Experience Operations workflows and strategy.
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Planning for promotions to avoid backlogs.
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Anything that will make your CX Ops more efficient.
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Support with CX blind spots like support roles, BBB strategy, hiring requirements and scalable processes.
Guidance
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Includes a total of 8 hours per month for your support needs.
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We will meet twice a month for 1 hour each time to talk through business needs, plans and process requirements.
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Unlimited access via email with a 1 business day turnaround.
Partnership
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Includes a total of 20 hours per month for your support needs.
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We will meet weekly for 1 hour each time to talk through business needs, plans and process requirements.
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Unlimited access via email with a 1 business day turnaround.